Posted on Thursday 27th January 2022
Can I pay by any other method?
We do not accept cash, cheque or Paypal payments...
Posted on Thursday 27th January 2022
Why is my order not going through?
If after entering your details and clicking "Buy Tickets" you are returned to the order form, scroll down to see what has happened. You may have just missed something out or entered it incorrectly. There is no need to start your booking again from sc..
Posted on Thursday 27th January 2022
What credit or debit cards do you accept?
We accept Visa, Visa Debit, Electron, MasterCard, Maestro, Solo, and JCB cards. Sorry, we don't do Paypal, Diners or American Express...
Posted on Thursday 27th January 2022
How can I tell if my booking was successful?
You'll get a clear on screen confirmation with a unique reference number when your transaction has successfully completed. You will also be instantly sent a confirmation email to the email address you provided...
Posted on Thursday 27th January 2022
What is a booking fee and what does it pay for?
A booking fee is an additional charge on top of the face value of the ticket that makes everything happen. We know no one likes a booking fee, but sadly they are necessary and as a rule Gigantic do always negotiate with venues and promoters to provid..
Posted on Thursday 27th January 2022
Do I need to make Gigantic aware of changes to my account?
Nope, your account can be edited by you at any stage. You can change everything; address, phone number, card details etc. This allows you to be completely independent when it comes to your ticket purchases, which means you can spend more time enjoyin..
Posted on Thursday 27th January 2022
Do Gigantic store my card details?
Card details are sent directly to our payment processing bank, we get back a unique reference which we can then use to link your account to your card. This means that Gigantic do not and will never have access to your card or bank details at any stag..
Posted on Thursday 27th January 2022
What is a Gigantic account and how do I set one up?
Gigantic account is your own personal and secure login to Gigantic.com to make purchasing tickets quick and easy. You can set up an account by going to Gigantic.com and clicking "My Account" in the top right hand corner of the screen. From here you s..
