Posted on Thursday 27th January 2022
What if I don't have my tickets, and it's less than 10 days to the event?
If your tickets are being posted and you haven't received them 10 days prior to the event, please contact us with your reference number and we will chase it up for you. Please DON'T leave it until the last minute to get in touch. It's important to co..
Posted on Thursday 27th January 2022
When will my tickets arrive?
Tickets are usually dispatched around 5 days before an event is due to take place. As soon as they arrive in stock from the promoters, we will send them straight out to you in the post. If you still haven’t received your ticke..
Posted on Thursday 27th January 2022
Do you provide international delivery?
For orders outside of the UK, we will make an international delivery option available where possible. If the tickets are irreplaceable we will insist that you pick your tickets up at the venue's Box Office on the day of the event to guarantee entry a..
Posted on Thursday 27th January 2022
What does my delivery charge pay for?
A delivery charge includes the secure delivery of your tickets to your stated address as well as the physical ticket stock, the printing and packing of your tickets and the labour involved with this...
Posted on Thursday 27th January 2022
Who delivers my tickets?
Tickets are delivered via Royal Mail standard post. If the tickets you are buying are irreplaceable, we will send your tickets out using a secure and insured delivery service. In these circumstances we use either Royal Mail Special Delivery or DX Sec..
Posted on Thursday 27th January 2022
Is your site secure?
Yes, we use 256-bit SSL encryption, the highest standard in common use. We use a GeoTrust Digital Certificate, and our order form carries the GeoTrust Trusted Site Seal, which you can click on for visible, real-time assurance that our site is protect..
Posted on Thursday 27th January 2022
What do Gigantic do to combat fraud?
We use state of the art technology to protect us, and you, from fraud. Sometimes we will ask customers to provide us with additional information to confirm that they have authorised a ticket purchase. Please don't be offended if this happens ? it's b..
Posted on Thursday 27th January 2022
How will my booking show up on my bank statement?
This will depend on who is acting as the payment processor for the event. The majority of our events are set up to use Gigantic's payment processor. We don't get given much space on your bank statement, but Gigantic payments will appear as:..
