Posted on Thursday 27th January 2022
What is a letter of authorisation and how do I write one?
// If someone else is collecting your tickets from the Box Office they will need to provide a letter of authorisation to the Box Office from yourself, and the ticket collector will need to provide a valid form of ID (passport/drivers li..
Posted on Thursday 27th January 2022
Can I book tickets for someone else to collect?
If the booker's name has been printed on the ticket(s)- the tickets must be collected by the person who is named on the ticket. If the booker's name has not been printed on the ticket(s)- please contact customerservices@gigantic.com 72 hours before..
Posted on Thursday 27th January 2022
Is there a fee for Box Office collections?
Sometimes there is a fee for box office collection, this is to help cover the costs of the administration of arranging the collection and posting tickets to the venue when necessary..
Posted on Thursday 27th January 2022
How do I collect my tickets at the venue?
Box Office Collection means that your tickets will be waiting for you at the venue, usually an hour or so before the show starts. You will need to take the card you booked with, your reference number and valid ID (passport/drivers license) when you p..
Posted on Thursday 27th January 2022
I have been sent the wrong tickets or the wrong number of tickets.
D'oh! Please check your tickets as soon as they arrive so we can try to sort out any problems. If anything seems to be wrong, please contact customerservices@gigantic.com straight away...
Posted on Thursday 27th January 2022
I want to book for an event this week. Will you post my tickets?
If it's too late to get tickets to you by post, for most events we can offer Box Office Collection...
Posted on Thursday 27th January 2022
How do I get my tickets sent to a new or different address?
If your order has not already been dispatched, you can change your delivery address online. To do so please either use the order tracker or login to your account (if you set one up when purchasing tickets). Be advised that Gigantic always strive to..
Posted on Thursday 27th January 2022
What if I don't have my tickets, and it's less than 10 days to the event?
If your tickets are being posted and you haven't received them 10 days prior to the event, please contact us with your reference number and we will chase it up for you. Please DON'T leave it until the last minute to get in touch. It's important to co..